General terms and conditions of sale

The booking process entails adherence to these General Terms and Conditions of Sale and the full and unreserved acceptance of their provisions. The reservation becomes effective upon receipt of a deposit payment of 50% of the total amount for a flexible rate, and the total amount of the stay for a non-cancelable, non-refundable, and non-modifiable rate. 1 – Non-refundable rate booking and cancellation conditions: Non-cancelable and non-refundable reservations are paid in full at the time of booking. Prepayment is required by credit card. Once the reservation is made, there is no possibility of modification or cancellation. No refund is possible, even in the event of a no-show. 2 – Flexible rate booking and cancellation conditions: A valid credit card is required to guarantee the reservation. A prepayment of 50% of the total amount is required at the time of booking. If the reservation is made less than 20 days before the arrival date, full prepayment will be requested. The balance of the stay will be paid on-site upon handover of the keys. Cancellations and modifications must imperatively be notified to us by email at [email protected] The modification of a reservation is only firm and final after our written confirmation. The cancellation of a reservation is only effective after our written confirmation. Requests for modifications may result, where applicable, in the application of cancellation conditions. Cancellation fee schedule: – Less than 30 days before the arrival date, the deposit paid will be refunded, minus a processing fee of €50. – Between 30 days and 21 days before the arrival date, the deposit of 50% of the total reservation amount will be charged. – Within 20 days or in case of a no-show, 100% of the total amount will be charged. Any interrupted or shortened stay, for any reason whatsoever (including force majeure), will not give rise to any refund. We advise you to take out cancellation insurance. Consult your insurance company or your credit card contract. 3 – Rates and payment methods: Our rates are based on a number of nights and not days. They include all taxes and charges (water, electricity, gas, air conditioning, use of the heated swimming pool, WIFI, parking access). They do not include: the tourist tax, the mandatory end-of-stay cleaning (where applicable), the security deposit, payable on-site upon handover of the keys, as well as any additional services. Accepted payment methods are: credit card, bank check, bank transfer, holiday vouchers (up to 30% of the stay price), or cash. 4 – Arrival and departure times: Arrivals generally take place from 4:00 PM. Departures must imperatively take place at/before 9:30 AM for weekly stays and at/before 11:00 AM for nightly stays. If, due to a major impediment, you cannot arrive before 8:00 PM, it is essential to inform the reception at least 24 hours in advance, which will then arrange directly with you so that you can find the keys to your accommodation upon arrival. A failure to hand over keys in case of arrival after 8:00 PM cannot under any circumstances be attributed to the Residence and will not give rise to any compensation. 5 – Security Deposit: A security deposit must be provided on the day of arrival by credit card pre-authorization (€500 for weekly stays; the amount of one night for nightly stays). The accommodations are provided to you in perfect condition. A verification of the rented premises is carried out at each departure during the cleaning of the accommodation. Please inform us of any anomaly noted within 24 hours after your arrival. After this period, you will be held responsible. Furniture, objects, or others that are missing, broken, or damaged upon your departure, for a cause other than normal wear and tear, will be invoiced after notifying you and justifying the necessary amounts. The premises must be returned in a suitable state of cleanliness. Failing this, a flat fee of €100 will be deducted from the security deposit. The security deposit will be canceled within 48 hours after your departure, after any deductions for replaced objects and additional cleaning noted during the cleaning of the accommodation, as well as unpaid ancillary costs (laundry tokens, etc.). If your security deposit proves insufficient to cover the damage caused, you agree to pay the remaining balance. 6 – Liability: In accordance with current legislation, renting in a Tourism Residence does not fall under the liability of hoteliers. Consequently, our liability cannot be engaged in case of loss, theft, or damage to your personal belongings in our residence (accommodation, parking, common areas). We remind you that personal belongings left inside your accommodation when vacating the premises shall not engage our liability. For the security of your valuables, a safe is provided in all rooms. Supervision of children is the responsibility of the parents. The residence declines all responsibility for accidents that may occur to children, particularly in the swimming pool. We cannot be held responsible for nuisances specific to the town (construction work, water or electricity cuts, etc.) that may disrupt your stay. In the event of events beyond our control, or for security or maintenance reasons, we may be obliged to close a site or facility (collective laundry, heated pool, TV, WIFI, etc.). We cannot be held responsible for these events and no compensation can be requested. 7 – Children: The stay is free for children under 3 years old. A travel cot, a bathtub, a high chair, a potty, and a soup blender are available free of charge upon request and subject to availability. 8 – Visitors: The residence is a private domain reserved for its guests. Any person not listed on the reservation is considered a visitor. As such, they must report to reception and obtain permission to enter. Admitted visitors are the responsibility of the tenants receiving them. They have no access to the residence's facilities, particularly the swimming pool. Receiving visitors will only be permitted occasionally and, under no circumstances, for the entire duration of the stay. If the number of occupants in the accommodation exceeds the capacity indicated by contract at the time of booking, we reserve the right to refuse additional persons. 9 – Swimming Pool: Supervision of children is the responsibility of the parents. The residence declines all responsibility for accidents that may occur to children. Before entering the water, swimmers must take a shower. Wearing a swimsuit is mandatory, as are armbands for children and a diaper for the youngest ones. Inflatable rings and ball games that may disturb the peace of other swimmers are prohibited. 10 – Pets: For safety and hygiene reasons, pets are not allowed in our residence. You may not, under any pretext, bring an animal into the rented premises. 11 – Vehicles: Washing vehicles with a water jet or vacuum cleaner is prohibited. Charging electric vehicles is prohibited in the accommodations. It must be done at the dedicated charging stations. Charging is subject to a fee. 12. Reception The reception is open during variable hours depending on the season. These are posted at the reception. 13 – Non-compliance with internal regulations: We reserve the right to terminate the rental contract immediately and without compensation in the following cases: if the accommodation is occupied by a number of people greater than that stated in the contract; if the occupants are the subject of complaints from neighbors for noise or non-compliance with the residence's internal regulations; and for any damage to common areas.